How to test your webcam
Press Start camera and allow access. The preview appears within a second or two, together with two numbers: the resolution the camera is actually sending and the number of frames per second arriving in the browser.
If your computer has more than one camera — a built-in one and a USB webcam, for example — pick them from the list. On a phone or tablet, use the front and back buttons instead. Virtual cameras created by streaming and recording software also show up in the list; they only produce a picture while that software is running.
Take a snapshot to look at the picture closely. It stays on your device, and you can save it if you want to compare it with another camera later.
Reading the numbers
Resolution is the size of each frame in pixels. 1280 × 720 is usually called 720p and is still common for built-in laptop cameras. 1920 × 1080 is 1080p. A higher number means a sharper picture only if there is enough light; in a dark room a 1080p camera can look worse than a well-lit 720p one.
Frame rate is how smooth the movement is. Thirty frames per second looks natural on a video call. A reading that keeps dropping to fifteen or lower almost always means the camera is short of light, not that it is failing: to gather enough light it has to expose each frame for longer, so fewer frames fit into a second.
The highest resolution check asks the camera for 4K, then 1440p, 1080p and 720p, and reports the largest size it agrees to. The preview switches off for a moment while it runs, because many devices only let one stream use the camera at a time. The result tells you what the hardware can do; your call app may still choose a smaller size to keep the connection stable.
What a healthy camera looks like
- The picture appears quickly and the light next to the camera, if it has one, switches on.
- Faces are in focus at arm’s length and colours look like the room around you.
- Movement is smooth, without the image freezing and jumping.
- Nothing stays fixed on the image when you move the camera: a dark spot that does not move is dust or a scratch on the lens.
Common problems and what they mean
Black picture, but access was allowed
Check for a privacy shutter first. Many laptops have a small slider above the screen, and some have a keyboard key with a crossed-out camera symbol. If the light is on and the picture is still black, another program probably has the camera, or the driver has stopped responding — closing call apps or restarting the computer fixes most of these cases.
“The device is used by another program”
Only one program at a time can use a camera on most computers. Zoom, Teams, Discord, OBS and a second browser tab can all hold on to it, sometimes even when their window is closed. Quit them fully and start the test again.
Stripes or flicker across the picture
Rolling bands usually come from the lights in the room, not from the camera. Mains lighting flickers too fast to see, but a camera can catch it. Camera software from the manufacturer often has an anti-flicker setting for 50 Hz or 60 Hz; choosing the one that matches your country removes the stripes.
Blurry picture
Wipe the lens — laptop cameras collect fingerprints. Most webcams have a fixed or slow focus and work best between half a metre and a metre away. Some external webcams have a manual focus ring.
The wrong camera starts
Pick the right one from the list here, then set the same camera inside your call app, which keeps its own choice separately from the browser.
To check that people will also hear you, run the microphone test. If you need to report a problem, My device collects the browser and system details support usually asks for. Buying a used laptop or phone? The used device check includes both cameras and puts the result in a report.